Welcome to Eden Yard Zone! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using edenyardzone.com, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this site (text, images, logos, product descriptions) is property of Eden Yard Zone or its licensors and protected by copyright laws. You may not:

  • Reproduce, duplicate, or copy material for commercial purposes
  • Redistribute content from Eden Yard Zone without permission
  • Use our plant varieties for propagation or commercial cultivation without authorization

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our:

  • Fruit trees (apple, pear, citrus, fig, exotic varieties)
  • Berry plants (blueberry, currant, other berry fruits)
  • Perennial plants for pollinators
  • Garden furniture (benches, dining sets, loungers)
  • Outdoor features (water features, parasols, gazebos)

However, natural variations in plant size, color, and growth patterns may occur. Images are for illustrative purposes.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order:

  • You make an offer to purchase which we may accept or decline
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • You’ll receive an order confirmation email

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You confirm the payment method is yours or you have authorization to use it.

3.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except certain Asian and remote regions. International customers are responsible for:

  • Customs duties, taxes, or fees
  • Providing accurate delivery information
  • Complying with local import regulations for plants

4.3 Delivery Issues

You must:

  • Inspect deliveries immediately
  • Report damaged/missing items within 48 hours
  • Provide safe access for delivery personnel

5. Returns and Refunds

5.1 Return Policy

Our 15-day return policy allows returns for:

  • Damaged or incorrect items (free return)
  • Unsatisfactory non-plant items (customer pays return)

Non-returnable items: Live plants (unless dead on arrival), custom furniture, items without original packaging.

5.2 Return Process

  1. Email [email protected] within 15 days with order details
  2. Repackage items securely (plants in original containers with moist root balls)
  3. Return to our Cardiff nursery for inspection

5.3 Refunds

Approved refunds:

  • Processed in 5-7 business days to original payment method
  • Exclude original shipping costs (unless our error)
  • May take longer for international transactions

6. Customer Responsibilities

6.1 Plant Care

After delivery, you are responsible for:

  • Proper planting and care of live plants
  • Following our care instructions for optimal growth
  • Checking local regulations regarding plant species

6.2 Account Security

You must:

  • Keep login credentials secure
  • Provide accurate personal/billing information
  • Update account details when changes occur

7. Limitations of Liability

Eden Yard Zone is not liable for:

  • Plant failure due to improper care or local conditions
  • Delays caused by carriers, weather, or customs
  • Indirect damages (lost profits, data loss)
  • Maximum liability limited to order value

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Disputes will be resolved in Cardiff courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use constitutes acceptance.

8.3 Contact Information

For questions:

Email: [email protected]
Postal: Eden Yard Zone, 92 St Mary St, Cardiff, GB CF1M 8HF

Thank you for choosing Eden Yard Zone to help cultivate your gardening dreams. We’re committed to providing exceptional products and service, just as we nurture every plant in our care.